Court PC Technician

Florence, Arizona, United States

Job description

Description

Be a backbone to Justice. Join our team as a PC Technician.

JOB SUMMARY
Install, modify, and repair standard computer hardware and software and provide technical assistance and training to system users under basic supervision.

HIRING SALARY RANGE

The Superior Court in Pinal County values your experience. We review every candidate for a salary offer that is both equitable and applicable to the position range. Based upon your direct experience and background, a salary offer will likely be presented to you within our starting minimum to midpoint of range ($42,564 - $54,269).

WHY US?

Pinal County and the Superior Court offer amazing benefits. Who knew there was a workplace that wants to see your wellbeing by providing you with a Sabbatical starting at 5 years of service? Plus paid vacation, sick, and holidays? And benefit plans that include things like hospital coverage, pharmacy, medical, vision, dental... and more! We strive to work hard and reward hard work with our perks and balance. Benefits | Pinal County, AZ

TYPICAL CLASSIFICATION ESSENTIAL DUTIES

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES

Perform installation, modification, and repair functions for standard computer hardware, software, and peripheral devices and resolve problems within scope of authority and training.
Provide technical assistance and training to system users as requested.
Interview user to collect information about technology problems and technical issues, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems.
Define user problems, research and isolate error sources, and implement technical solutions to resolve problems.
Deploy new IT hardware and software packages as directed.
Maintain IT hardware, equipment, and peripheral devices.
Research technical issues and recommend repairs, replacements, and upgrades.
Refer complex problems, which are beyond the skills of the PC Technician to senior technical staff and track the problem until it has been resolved.
Cross-train in technical skills for maintaining additional IT hardware, software, and equipment.
Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
Perform other related duties as required.

MINIMUM REQUIREMENTS TO PERFORM WORK

MINIMUM REQUIREMENTS TO PERFORM WORK

High school diploma or GED equivalent; AND
One (1) year of IT technical support experience;
Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Special Requirements

May be required to obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS).

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge, Skills and Abilities

Knowledge of technical support principles, processes, and standards.
Knowledge of capabilities of computer systems and networked environments.
Skill in assessing customer support needs and implementing effective solutions.
Ability to use basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.

PHYSICAL DEMANDS
The work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The work also requires the ability to climb, crawl, crouch, finger, grasp, handle, reach, kneel, lift, pull, push, speak, stand, stoop, walk, perform repetitive motion, operate motor vehicles and/or heavy equipment, hear, speak, and demonstrate mental and visual acuity.

WORK ENVIRONMENT
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.

NOTICE TO APPLICANTS

At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.

Working for the Judicial Branch in a non-safety sensitive position, you are required to submit to reference checks, and a criminal background with fingerprints and driving history.

Every qualified candidate eligible to work in the United States is welcome to apply.

However, Pinal County cannot currently offer visa sponsorship or STEM OPT.

We appreciate your interest in our employment opportunities.

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