Description

If you’re reading this ad, you’re probably looking for a change. If you want meaningful work where you can make a direct impact on your community, enjoy the best benefits package around, and save for retirement, look no further. At Pinal County, we are celebrating 151 years of serving our community and improving the lives of our residents every day. If you’re considering making a change, think about contributing to the services and infrastructure that directly affect our citizens. Help us shape the next 150 years! p.s. don’t forget to check out our amazing benefits package.  

Working at Pinal County is an investment in YOU.  

Apply today and find out why Pinal County is more than just a job. 

 Before you apply, watch this video to learn helpful tips for completing an application at Pinal County:

**This is an internal promotion opportunity for current employees of the Information Technology department only. You must be a current employee to be considered for this position.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES

• Research, evaluate, recommend, install, maintain, and upgrade information technology solutions to ensure the desired performance.
• Analyze requirements, designs, and implements solutions for IT infrastructure security, integrity, reliability, and functionality of IT infrastructure solutions.
• Prepare specifications and operational procedures of these solutions as well as the selection, installation, testing, and acceptance of the components.
• Monitor performance of IT systems using management tools and assist in planning for system expansion and enhancements.
• Configure hardware and software to insure the desired performance of equipment.
• Maintain standards for installation and repair work with regard to the quality of materials, workmanship, and safety precautions exercised throughout the operation.
• Interact with co-workers and vendors to obtain and disseminate information, assign tasks, provide advice on projects, and coordinate activities.
• Work with other technicians to develop IT solutions.
• Test, implement, and maintain integration hardware and software between operating systems.
• Perform troubleshooting to isolate, diagnose, and resolve advanced IT problems.
• Research, recommend, implement, and monitor security for Pinal County IT networks.
• Perform Team Lead duties as required including but not limited to assigning tasks, training, technical support, and feedback on performance.
• Plan, track, report, and analyze team performance, track and measure response to incidents, performance measures, and assist as needed and assure proper documentation of changes to systems and applications.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

POSITION SPECIFIC DUTIES:

• Research, evaluate, recommend, install, maintain, and upgrade information technology solutions to ensure the desired performance.
• Analyze requirements, designs, and implements solutions for Telecommunications infrastructure security, integrity, reliability, and functionality of Telecommunications infrastructure solutions.
• Prepare specifications and operational procedures of these solutions as well as the selection, installation, testing, and acceptance of the components.
• Monitor performance of Telecommunications systems using management tools and assist in planning for system expansion and enhancements.
• Configure hardware and software to ensure the desired performance of equipment.
• Maintain standards for installation and repair work with regard to the quality of materials, workmanship, and safety precautions exercised throughout the operation.
• Interact with co-workers and vendors to obtain and disseminate information, assign tasks, provide advice on projects, and coordinate activities.
• Work with other technicians to develop Telecommunications solutions.
• Test, implement, and maintain integration hardware and software between operating systems.
•  Perform troubleshooting to isolate, diagnose, and resolve advanced IT problems.
• Research, recommend, implement, and monitor security for Pinal County Telecommunications systems.
• Perform Team Lead duties as required including but not limited to assigning tasks, training, technical support, and feedback on performance.
• Plan, track, report, and analyze team performance, track and measure response to incidents, performance measures, and assist as needed and assure proper documentation of changes to systems and applications.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

MINIMUM REQUIREMENTS TO PERFORM WORK

• Associate's degree in Computer Science, Information Technology, or related field.
• Five (5) years of experience administering IT infrastructure systems.
• Or an equivalent combination of relevant education and/or experience may substitute

Preferred Qualifications:

• Valid Arizona State Driver's License.
• Knowledge of managing Telecommunications systems.
• Configuration, installation and administration of Cisco VoIP phones to include building templates and call handlers.
• Experience administering Velocity Door Access software.
• Experience with configuration, installation and administration of Cisco Call Manager platform equipment and gateways.
• Experience with structured wiring codes, compliance and best practice according to BICSI, National and Local standards for new and existing buildings.
• May be required to obtain additional specific skills training and technical certifications.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of project management principles, tools and techniques.
• Knowledge of Pinal County hardware, software, and infrastructure, including maintenance and integration issues.
• Knowledge of principles of IT infrastructure system development and systems integration in a public sector environment.
• Knowledge of database systems integration, system access, security guidelines, and quality assurance procedures.
• Skill in analyzing IT project issues, evaluating alternatives, and recommending methods, procedures, and techniques for resolution of complex operational issues.
• Skill in assessing and prioritizing multiple tasks, projects, and demands and effectively distributing workload.
• Ability to work independently in a technical environment with interlinked and changing priorities.
• Ability to initiate, plan, execute, monitor, control, and close IT projects. 

PHYSICAL DEMANDS:
The work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.  The work also requires the ability to climb, crawl, crouch, finger, feel, grasp, handle, reach, perform repetitive motion, kneel, lift, pull, push, speak, hear, stand, stoop, walk, operate motor vehicles and/or heavy equipment, and demonstrate visual and mental acuity. 

WORK ENVIRONMENT:       
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.

The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the midpoint require additional approval.

NOTICE TO APPLICANTS

 We appreciate your interest in our employment opportunities. At Pinal County, we value

professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, 

which may impact your future Pinal County applications.  

Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources. 
 

All qualified candidates eligible to work in the United States are welcome to apply. 

However, visa sponsorship is not available.  

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening.  If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.  

Work in this classification requires an individual to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.